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Parents & Students

Have a question about your trip or account?

Need to report a technical issue?

Need to speak to our customer service team?

  • 1.888.333.9756
  • Fax: 1.800.318.3732
  • Hours (EDT):
    Monday - Thursday: 9:00 a.m. - 7:00 p.m.
    Friday: 9:00 a.m. - 5:00 p.m.

Teachers & Group Leaders

Interested in leading a trip?

Already leading a trip with us?

Need to report a technical issue?

Need to contact a tour consultant?

  • 1.800.503.2323
  • Boston Headquarters Hours (EDT):
    Monday – Friday: 8:00 a.m. – 8 p.m.
  • West Coast Office Hours (PDT):
    Monday – Friday: 8:00 a.m. – 5:30 p.m.

Our mailing address

Smithsonian Student Travel
EF Center
One Education Street
Cambridge, MA 02141

Interested in Tour Director Opportunities?